Your privacy is important to us. It is Upskills Qld’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.upskillsqld.com.au/, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 8 June 2022.
Last updated: 8 June 2022
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
Third parties we currently use include:
The personal information we collect is stored and/or processed in Australia, Singapore, and Philippines, or where we or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Brian Abrahamson
Just left us a star review
Recently did a white card course at Upskills with Jason as the trainer. The training room was set up appropriately and Jason is a good trainer that explains the course in such a way that anyone can understand. Thank you to the whole team for a positive training experience.
Massive thanks to Scotty and Michelle for getting us through our White Card and TC Course and sorting us out for our placement - everyone was more than helpful and they made it fun and interesting.Likewise, Jason and Lou were both equally as great in putting us through our TC Assessment. It was so enjoyable and they made us feel at ease the whole time.The whole team were amazing - so friendly and helpful and very quick at getting back to any questions or queries. The whole process was so straightforward with them. Definitely recommend!!
Myself and my friend completed both the white card course and the TC course with Upskills and I have to say that I couldn’t fault the staff in any way. All of the staff were very accommodating and helpful and never failed to answer our queries and questions. I couldn’t recommend Upskills enough !!!
The course helped me improve my abilities in my job performance. The staff were very helpful and supportive throughout the course.
Five stars for Upskills, I have been doing Traffic Control for nearly 6yrs now, went and did my TMI course, Scott my trainer made me feel very comfortable and at easy, the professionalism and information was spot on and I couldn't have ask for anything better Upskills you "rock" and Scott you are "awesome", if you are looking to do a TC course go to UPSKILLS they are the best.
Scotty did me TMI training working in prox to traffic 1 and 2 first time I've actually enjoyed it. Cheers bood
I did my TC renewal with Scott as my trainer. He did a fantastic job keeping the class engaged. Michelle & Rusty are very helpful getting everyone organized with everything we needed for the course. I Highly recommend this RTO!
Excellent service, well presented. The trainer Scott definitely knew his stuff. Michelle was so pleasant & efficient. Will be sending my crew & myself back for more. Thanks Upskills Team.
A great chief! Jason (Our trainer) A fabulous functional village after Jason's training courses. I gained the confidence and knowledge with the correct tools to apply in my workplace. I now look forward to representing my company out on the field. Thankyou Jason for keeping your courses interesting, engaging and fun. You definitely had your work cut out for you with all types of characters to educate and you made us all superstars ready for action!
Dear Traffic family, l recently did my Traffic licences renewal at Ukskills / Kippa Ring. The training was excellent and Jason our instructor not only taught us to be good safe Traffic individuals but also how to look after ourselves and our other road users. He showed us its just not a job it's a matter of duty of care to all road users. A great instructor and a successful course. Thankyou Upskills!
I highly recommend upskills qld for training. The most friendly and helpful staff out there.
Highly recommend training company, I renewed two tickets with Scotty as the trainer, he has an excellent delivery of information. He has experience on the ground as well as the training room, it was an absolute pleasure to be apart of his student group. Michelle in admin is great to deal with, she will guide you through the admin process, she is quick to reply to any questions. Thank you Scotty and Michelle for fast tracking me, I really appreciate it.
Jason and Michelle were aswome learnt a lot from Saturday renewal class thanks
Highly recommended to anyone that’s looking to be certified in TC. Jason the trainer delivered thorough and extensive knowledge, very supportive and engaging through the entire course, couldn’t recommend his training & upskills any higher 5⭐️
Best place iv ever been to! Jason.k is a legend! Best trainer iv met and someone I will always look up to in this industry. HIGHLY recommend! You will not want to leave, I will always remember tircle haha. Best four days ever!!! Thank you everyone!
The whole experience and professionalism was awesome. Great feedback on times and dates. It was good to see our Trainer Scott so passionate in what he does. Thoroughly enjoyed the course. Thanks Scott. Great course.
Sadly just finished up an absolutely FANTASTIC traffic control course with Jason K, who is an absolute bloody LEGEND of a bloke, made the whole time we were there SUPER entertaining, and was very clear and concise with everything he had to teach, will definitely be highly highly highly recommending this course to all
I was very happy to have Jason as my trainer. He was nothing but supportive, understanding, and welcoming. All the team are very lovely and helpful! I highly recommend this company!
I recently completed my TMI training with Jason as our trainer. From the moment I met him he was cracking a joke and put a smile on my face. Jason is an excellent trainer who knows his trade very well. I was pleasantly surprised by how much Jason made the course interesting, enjoyable, relevant and rewarding. Thanks mate. I also want to do a shout out to Michelle and the girls in the office for helping me get funding for the course. They are a no muck around, professional team and nothing was too much trouble for the girls. I'd recommend Upskills Qld to anyone keen to get into the industry or refreshing their skill set.
Highly recommend this training group. All the people on the Office are lovely. Rusty and Michelle are both so helpful and go out of there way to help you. Scotty is an absolute legend. He is very detailed with his teaching. He is obviously very experienced in the industry. Highly recommend to anyone trying to obtain there traffic control ticket.
Kathi was my trainer and she was a blast. She knows her $hite being in the industry for 16+ years and an absolute hoot! She makes learning fun! I wish she was my teacher at school. Don't be afraid to ask questions and show up with a positive attitude! It will get you far. Can't wait to renew my ticket LOL Kathi keep up the great work chick. You're killing it!! You're the best trainer I've had by far!! See ya in 3 years hopefully x
Just want to say that I enjoyed this alot and im looking forward to completing placement and further employment afterwards. Scott Glasson (Trainer) is absolutely AAA grade and knows his stuff. I completed a WhiteCard course and Tc/Tmi lvl 1/2 course with his help and definitely won't be looking back. If you can and its allowed request Scott! He's a bloody legend and will help you at every twist and bend. 5 star bloke for a 5 star company.
Have been training with Scott since Monday. Must say, his professionalism and enthusiasm he brings to a class is amazing. He's turned what is essentially a very tedious task, for someone like myself who has studied so much in so many industries, into an absolutely enjoyable experience. He pushes knowledge and information into you very quickly, but in such a way that it is enjoyable and so the information sticks. It's been an absolute pleasure having him as an educator and trainer.
What an amazing trainer Jason K is, I had the absolute privilege to be trained by Jason, I would recommend upskills to anyone needing new or updated training, he is funny, knowledgeable and keeps you engaged at all times, he has definitely found his passion in life and is a wonderful human being cheers Jase. Kind regards Lauren.
Scotty is a legend. Training was very easy to understand and covered all aspects of the course. Two thumbs up. 👍👍
That trainer Jason was a pretty rad lad and made sure we were all switched on and learning, absolute G.O.A.T 👍🏻
Excellent training with Jason and very good information on the course well done mate i haven't seen you in long time since we worked together it was nice to see you again yesterday we been both working together on numerous location keep up the good work will book TC licence level 1 with you next year
Treated very well and instructor was very helpful and explained everything very well. It was a pleasure to do the refresher course with these guys.
Jason is a great Trainer very good at what he does Keep it up, knows his stuff
Traffic Control with Jason K has been a blast. His attitude and sense of humor made the week both fun and informative. Anyone would be lucky to be trained by him.
Hats off to Jason for being a star trainer. I have to say, his enthusiasm, energy and knowledge keeps the course interesting, engaging and relevant. Delivers concisely and makes sure everyone understands the training material taught with confidence.
Like the way Scott has presented himself towards everyone was a great privilege and the safety side of being a traffic controller
Did my training/course with Jason who was seriously an awesome teacher who showed a genuine intrest to communicate to make sure everything was understood. Jason's whole attitude and personality made everything easy as he explained in detail every step of the way.... I Highly recommend ...⭐️⭐️⭐️⭐️⭐️
