Your privacy is important to us. It is Upskills Qld’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://upskillsqld.com.au/, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 8 June 2022.
Last updated: 8 June 2022
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
Third parties we currently use include:
The personal information we collect is stored and/or processed in Australia, Singapore, and Philippines, or where we or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Brian Abrahamson
left us a star review
I recently had to redo my level 1 traffic control ticket and I had Frances jay of upskills as my trainer 👌🏼 She really knew her business and qualifications, opened my eyes to alot of things that were unprofessional and just plain wrong working for other companies in the past and taught me alot of things I'd had no idea about and helped me better understand traffic control as a whole! The class was very well planned, very informative and entertaining to say the least. Highly advise taking the class with such professionals thanks guys.
Great class very informative really great communication and great lecturer- recommended highly
Completed Working in Confined Spaces and Safely Working at Heights at Upskills Qld Kippa Ring. Training facility and equipment was excellent and new. Knowledgeable trainer and thorough at making sure the course ware was understood.
Two days spent at Upskills , immediately noticed on arrival that all staff were welcoming, polite and personable. Trainer Scott , second to none ! He has a Happy , positive outlook and energy , funny and extremely knowledgeable. He made the course an extremely positive experience. I will definitely use Upskills again when required because of this .
I had Fran and Jason as instructors for my white card and traffic control. Both of them were very accommodating towards myself not being able to put pen to paper. Definitely recommend this company for people who struggle with paperwork and training in general
Easy to follow courses. Well set out. Excellent instructors with real world experience.
Great place to get your traffic control license done, everyone there is super helpful, friendly
My employer uses this company for staff to be trained in Traffic Control and Traffic Management Implementation. The trainer, Jason, is a mine of knowledge and explains policies and procedures very clearly, ensuring all students complete the courses with the theoretical, administrative and practical skills required.
Hi, I was very impressed with Upskills and Jason my Trainer. I have over 30 years in the civil construction industry and Jason was able to teach an old dog new tricks. For anyone interested in TC or TMI courses I highly recommend learning from Upskills Qld the correct way. Thanks Jason and Upskills Qld.
Their trainer Fran was amazing. She was very friendly and very knowledgeable on all things traffic control. She was able to work with everyone to help them understand the material and I learned a great deal in the short time we had her for. I would definitely recommend upskills and this wonderful trainer to anyone wanting to enter into traffic control.
Scott was absolutely amazing, I went in there thinking I made the wrong choice but he made me realise that I made the right choice. I absolutely loved going and learning about traffic. He always explained it in a way I could understand it and he made it fun which is what you need when sitting in a room all day and we all have good laughs along the way.
Training was very thorough and clear to understand, the trainer Jason was an amazing teacher.
Today was a fantastic day with Fran from upskill she is a fantastic teacher and explained everything in a way you can understand stand it we did our TMI in Bundaberg big shout out to Fran and keep up the hard work
I just would like to say a huge thankyou to Fran for her training today and I would recommend Fran for anyone who wants to get training in traffic controll Thanks again Fran for today you really are amazing..yours sincerely Colin coffey
100% will be recommending Upskills for anyone wanting to do tc/tmi. Fran is an awesome trainer and is bringing her a game to everyone she trains,
Completed my courses at APM Gladstone with Scott from Upskills was a pleasure doing the course with him,Thanks in advance.
Fran is the best trainer that I've had for any course I would highly recommend her and Upskills Qld...
Fran is a fantastic teacher she is considerate and listens to you I would recommend upskills to anyone…
Started my traffic control course this week with Fran she is a amazing teacher with the knowledge of being on the job herself before becoming a instructor would definitely recommend Fran as your teacher
Had a great experience in learning the ins and outs of being a traffic controller, Fran is amazing in her prestation of the course. Ian 👍👍👍
Just did my TMI refresher course today with Fran today. Can’t thank her enough for today, so helpful and made the day go so well. Also for helping me with any questions I had and for also making the day very informative. Thanks again Fran and Upskills QLD
My experience with Upskills QLD was amazing , the Trainers Fran and Jason are really easy going and very professional and they helped me appreciate what traffic controllers do to keep everyone safe and not just stand there holding a sign with so much more involved , thankyou Upskills QLD
1000% recommend. These guys are great Jason doesn't get the credit he deserves. He Made learning fun, simple and engaging. Also having anxiety and mental health problems i wasnt looking forward to it at all. But here we are on the last day its great Awesome team with High spirits and great attitudes. Makes you feel really like a part of the team. Thanks again Jase!
Shout out to Jase.K, awesome trainer and makes the course fun and easy to understand! Thanks Jase, you LEGEND !
Scotty made the course a lot more interesting thanks to His experience and energy. White Card and TC course. The office staff are friendly and great to deal with too
I completed the traffic control course with Upskills. It was a great/ enjoyable course. Scotty (trainer) is very approachable and informative. Thanks Scott and Upskills team.
One of the better RTO's in the Brisbane area. I travelled from the gold coast to Redcliffe for a training course recommended by numerous collegues. I was impressed with the high teaching standards, including both theory & practical expertise, delivered by Scott and the other staff members.
Completed White Card course, TC course, and TMI course. Had two trainers over the four days, Fran and Scotty. Both trainers were easy to understand , they explained things exytemely well and answered all the questions that students asked. Trainers were very approachable and happy to help students when required. Would happily return to Upskills Qld for future training with Fran and Scotty. Big shout out to Fran and Scotty.
Great training instructor Jason Kassulke, very patient, focused on individuals and I found it very easy to communicate with which made training through the upskills company enjoyable!
Myself and two workmates did a traffic management course with Fran at rockhampton this week. This is one of the best I have done for a long time .Fran knows her stuff and enjoys a good banter which made this course very easy to understand..if your looking at doing this course Don't think you could find better 10 out of 10 ... Fran...
Just done my TC renewal with Upskills and the corse was really excellent. Fran was my trainer and she was extremely knowledgeable and what questions she couldn't answer she got the answers for rather quickly. Fran made it fun to learn the new regulations and explained things in a way you can understand and retain. Thank you Upskills QLD and a special thanks to Fran
Fran was great, the whole class was great. Laid back but very informative and effectively conveyed....never skipped a beat.
Just recently refreshed my TMI through Upskills Qld. Fran was my trainer and an absolute legend! Not only did I learn about all the current changes to the TC/TMI industry but the training was done in such a professional way. Fran really knows her stuff! She answered every question I sent her way because she not only puts all her training effort into keeping up to date but she also has plenty of experience on the job and on the road. Can't speak any higher of Fran's down to earth personality and the way she moved through the course. Next time I'm up for a refresher, I will definitely be giving Fran and Upskills QLD a call! Cheers guys.
Was an amazing experience and can definitely record going through upskill for any training!!
Just completed my TMI course with Scott. Learnt a lot and feel ready to work unlike other places I’ve been that send ya out with no idea. Definitely recommend Upskills
Upskills Queensland was the best training I've ever received. They had a trainer named Scotty do my training who had real world experience and ensured that everyone understood the training material he was providing.i had four days of training with them to do my white card My traffic control and my TMI Scotty was my trainer throughout keeping a fluid movement through the courses. I would highly recommend anyone looking to do this sort of training to go with upskills Queensland as they are awesome. They also organized my practical training hours in a quick and prompt way. If I could give this training organization any higher stars I would because they are one stop training organization. You can also get your PPE directly through them so that you are ready to do your training practicals as promptly as possible
Excellent trainer Clear and concise information Relevant information about the job
Done my TMI training here great trainer named Fran very knowledgeable and has the best teaching skills ever very highly recommended
I had to do my TMI Refresher course. The fact that I was able to do the course on a Saturday was a big plus. The very experienced John De Graff took us through this course in a very relaxed style. Every person was included and encouraged to participate in working out solutions together. The cost of the course with your Q Leave and medicard cannot be beaten by any other training facility that I have used for my 16 years in traffic control. Comfortable airconditioned facilities. Rusty and Michelle were also supper helpful on the admin side with letting me know everything I needed to get together as my requirements for this course.
Very good training provider, had a great day with Fran during our refresher . Highly recommended
Jason and Fran are great trainers, explained everything really well and made it easy to get through. Thoroughly recommend Jase and the team!
Thank you team Scott and Michelle for the training course. Very informative, clear and engaging. Easy to follow and learn . All the best
Unskilled QLD create courses that are quick, easy and friendly. The instructor was approachable, could communicate on all levels and had time for all students.
Done my TMI refresher course was very well presented, Fran's a very knowledgeable trainer with real world experience.
Huge shout out to Jace K at upskills OLD! He was a gem of a man to have as a trainer. He kept me and the rest of the class well-informed of what to expect along with certain scenarios that could potentially happen in the field. He made the class and practical lesson enjoyable while also keeping us on our toes. Thank you so much for the opportunity to learn under you Jace.
A massive thanks to Jason K for the thorough TC training. Jase made it a fun learning environment and made sure we were well informed coming up to our assessment. He deserves trainer of the year! Thanks Jase 🤩
Fran and the team help and make u understand everything and r absolutely amazing people
Fran our trainer was excellent. made us aware of changes that need to be implemented. Knows what she is talking about. I actually learned something.
Fran and the team were absolutely amazing and a well full of information. I did a renewal course for my level 1 and they certainly made sure to teach you. If you had any questions, they were able to answer them in full and give you information about any new policies and procedures that have been brought in. It was a pleasure to do my renewal course with them.
Upskilling is by far passing expectations the trainers were on point full of knowledge and humanity great week of training. I will most definitely redo or any future study with this company
Scott, Fran, Rusty and the entire team @Upskills, I highly recommend. From start process to end, I find the team highly personable while delivering a great program with industry knowledge spliced with laughter and comedy. Can not wait to do my TMI course shortly! Wouldn't go anywhere else.
Staff are great and very knowledgeable and are very helpful with the answers
did my course with Jason K, his dedication to safety on the job site and commitment to sharing knowledge through personal experience, is top tier. patient teaching method towards everyone in the class made it not only fun, but simple to learn and become habit. not only did i walk into this career path confident, i also know I'm actively keeping my fellow workers and my work site safe. also a mention to the other staff openly answering any questions and helping to equip me with gear, and employment upon finishing the course. thankyou Jas K and all upskills staff
Excellent, I actually learnt at lot in doing my TMI renewal. Thank you Jason K (The trainer)
Just had training with Jason on Whitecard, TC, and TMI in Gympie. Jason is a very knowledgeable trainer. He turned learning into a fun process. The classroom was always buzzing and happy. If you want to learn from a real expert and have fun while doing it, Jason is your guy!
Had a great experience training with Jason, very knowledgeable and involved with the students, would put 6 stars if i could and would recommend
Jayce got me through my TMI course and made sure everything was clear, absolute legend thank you heaps
Recently did a white card course at Upskills with Jason as the trainer. The training room was set up appropriately and Jason is a good trainer that explains the course in such a way that anyone can understand. Thank you to the whole team for a positive training experience.
Massive thanks to Scotty and Michelle for getting us through our White Card and TC Course and sorting us out for our placement - everyone was more than helpful and they made it fun and interesting. Likewise, Jason and Lou were both equally as great in putting us through our TC Assessment. It was so enjoyable and they made us feel at ease the whole time. The whole team were amazing - so friendly and helpful and very quick at getting back to any questions or queries. The whole process was so straightforward with them. Definitely recommend!!
Myself and my friend completed both the white card course and the TC course with Upskills and I have to say that I couldn’t fault the staff in any way. All of the staff were very accommodating and helpful and never failed to answer our queries and questions. I couldn’t recommend Upskills enough !!!
The course helped me improve my abilities in my job performance. The staff were very helpful and supportive throughout the course.
Five stars for Upskills, I have been doing Traffic Control for nearly 6yrs now, went and did my TMI course, Scott my trainer made me feel very comfortable and at easy, the professionalism and information was spot on and I couldn't have ask for anything better Upskills you "rock" and Scott you are "awesome", if you are looking to do a TC course go to UPSKILLS they are the best.
Scotty did me TMI training working in prox to traffic 1 and 2 first time I've actually enjoyed it. Cheers bood
I did my TC renewal with Scott as my trainer. He did a fantastic job keeping the class engaged. Michelle & Rusty are very helpful getting everyone organized with everything we needed for the course. I Highly recommend this RTO!
Excellent service, well presented. The trainer Scott definitely knew his stuff. Michelle was so pleasant & efficient. Will be sending my crew & myself back for more. Thanks Upskills Team.
